§ 2-5-144. Duties of alarm installation companies and alarm monitoring companies.

(a)

Alarm installation companies.

(1)

An alarm installation company shall provide written and oral instructions to each of its alarm users in the proper use and operation of the security alarm system. Instructions shall include information necessary to turn the security alarm system on and off and how to avoid false alarms.

(2)

An alarm installation company shall not install single-action, non-recessed panic, duress or holdup alarm buttons.

(3)

An alarm installation company shall not install automatic voice dialers that ring directly into a law enforcement office.

(b)

Reporting alarms.

(1)

An alarm monitoring company shall verify with the alarm user every alarm signal, except panic, duress and holdup alarms, before requesting a law enforcement response.

(2)

An alarm monitoring company shall report signals to the law enforcement agency and make alarm dispatch requests using only the telephone numbers designated by the alarm coordinator and shall provide all information requested by the law enforcement agency.

(3)

An alarm monitoring company shall communicate cancellations of alarm dispatch requests as required by the alarm coordinator.

(4)

An alarm monitoring company shall promptly advise the law enforcement agency whether a responder is on the way to the alarm site.

(c)

Training. Alarm installation companies and alarm monitoring companies shall insure that all alarm users of security alarm systems equipped with panic, duress and holdup alarms are given adequate training on their proper use.

(d)

Record keeping.

(1)

An alarm monitoring company shall maintain for a period of not less than one (1) year from an alarm dispatch request, records relating to the alarm dispatch request. Such records shall include the name, address and telephone number of the alarm user, the security alarm system zone activated, the time of the alarm dispatch request and evidence of the attempt to verify the alarm signal with the alarm user. Such records shall be disclosed to the law enforcement agency upon request. If such a request is made within sixty (60) days of the alarm dispatch request, the information shall be provided to the alarm coordinator within three (3) business days. If such a request is made after sixty (60) days from the alarm dispatch request, the information shall be provided to the alarm coordinator within thirty (30) days.

(2)

An alarm monitoring company shall upon request provide a list of its accounts in Charlotte County to the alarm coordinator.

(Ord. No. 98-059, § 4, 9-15-98; Ord. No. 2002-034, § 4, 9-3-02)