§ 1-10-209. Billing credits or refunds for service outages, interruptions, or unsolicited cable service.

(a)

Upon request from an affected subscriber, a franchised cable operator shall provide such subscriber with a billing credit or (where applicable and appropriate) a refund for a service outage or interruption of all channels to which such subscriber subscribes, from the time of subscriber notification to the franchised cable operator, unless the service outage is caused by the wrongful act of the subscriber or by the subscriber's own equipment which was not supplied by the franchised cable operator. Such a credit or refund shall not be required for any service outage or interruption of four (4) hours or less.

(b)

Force majeure situations (which are noted elsewhere in this article) do not relieve a franchised cable operator from providing credit or refunds, if the force majeure service outage or interruption exceeds thirty-six (36) hours in length.

(c)

To the extent permitted by state law, a franchised cable operator shall provide a subscriber with an adjustment or billing credit on the next available periodic invoice in the case of a charge for unsolicited cable service. Moreover, a franchised cable operator shall not consider a subscriber delinquent for failure to pay a charge for unsolicited cable service.

(Ord. No. 97-023, § 1, 4-22-97)