§ 1-10-207. Complaints.

(a)

The telephone line required in section 1-10-183(a)(3) shall be staffed and the office required in section 1-10-183(a)(3) shall be open during all usual business hours and be so operated that complaints and requests for repairs or adjustments may be received by telephone at any time when any television signals are being broadcast.

(b)

The franchised cable operator shall dispatch personnel to investigate all service complaints and equipment malfunctions promptly and shall strive to resolve such complaints as promptly as possible. Planned interruption of service shall be only for good cause.

(c)

The franchised cable operator shall maintain a complete file of all written complaints received and the measures taken to resolve them in a form to be approved by the county. This file shall be available to the county upon request.

(Ord. No. 97-023, § 1, 4-22-97)